1. Acceptance of these terms

Using this website

By accessing this website, submitting a form, creating an account or using the client portal, you agree to these Terms and Conditions and the Privacy Policy.

Do not use the website or client portal if you do not agree with these terms.

2. Website information

General information only

Information on this website is provided for general information about CapitalCoCleaning and its cleaning services. It does not create a binding service agreement, guarantee availability or confirm a price.

Service details, operating areas, response times and availability may change.

A quote or enquiry submitted through the website is a request for information only. It does not require CapitalCoCleaning to accept the work or reserve a date.

A binding service agreement will only exist once the scope, price, timing and applicable conditions have been agreed in writing.

Quotes may depend on a site inspection, property condition, access requirements, service frequency, equipment, consumables and other information supplied by the client.

4. Accuracy of information

Your responsibilities

You must provide accurate, current and complete information when submitting an enquiry, requesting a quote, registering an account or creating a service ticket.

You must not impersonate another person, submit misleading information or use the website for unlawful, abusive or fraudulent purposes.

5. Client accounts

Account access and security

Client accounts are intended for authorised clients and representatives of organisations receiving services from CapitalCoCleaning

You are responsible for protecting your login credentials and for activity carried out through your account. You must notify us promptly if you suspect unauthorised access.

We may suspend or restrict an account where necessary to protect security, investigate misuse, maintain the website or comply with legal obligations.

6. Service tickets

Reporting cleaning concerns

The client portal may allow clients to report missed areas, cleaning concerns, hygiene issues, additional cleaning requests and other service matters.

We aim to acknowledge service tickets and contact the client within 24 hours. This is an acknowledgement target and does not guarantee that every matter will be fully resolved within 24 hours.

Urgent hygiene, safety or operational concerns should also be reported by phone.

7. Uploads and attachments

Photographs and documents

You may only upload files that are relevant to an enquiry, quote or service ticket and that you have the right to share.

Uploaded files must not contain unlawful, harmful, offensive, malicious or unnecessary confidential information.

We may remove or restrict access to attachments that breach these terms or present a security risk.

8. Service access and site conditions

Client obligations

Clients are responsible for providing safe and reasonable access to the property at the agreed time.

Clients should disclose relevant hazards, access restrictions, alarm procedures, security requirements and other conditions that may affect the service.

Additional charges or rescheduling may apply where access is unavailable, conditions differ materially from the information supplied or extra work is requested.

9. Pricing and payment

Charges for services

Prices, payment dates, invoicing arrangements, cancellation terms and any additional charges will be set out in the relevant quote, proposal, service agreement or invoice.

Website content should not be treated as a final price unless expressly confirmed in writing.

10. Cancellations and changes

Changes to scheduled services

Cancellation, rescheduling and service-change requirements will depend on the applicable quote or service agreement.

Clients should provide as much notice as reasonably possible when requesting a change.

We aim to keep the website and client portal available, but we do not guarantee uninterrupted or error-free access.

Access may be interrupted for maintenance, security updates, technical issues or circumstances outside our control.

12. Intellectual property

Website content

Unless otherwise stated, website text, branding, layout, graphics and other original content are owned by or licensed to CapitalCoCleaning

You may not reproduce, distribute or commercially use this content without permission, except where allowed by law.

13. Third-party services

External providers and links

The website may rely on third-party providers for hosting, authentication, email, file storage, analytics or other functionality.

External websites and services may have their own terms and privacy policies.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable Australian law.

To the extent permitted by law, CapitalCoCleaning is not responsible for indirect or consequential loss arising solely from use of, or inability to access, the website or client portal.

Service-related rights, obligations and liability will also be governed by the applicable quote, proposal or service agreement.

15. Termination of access

Suspension or closure

We may suspend or terminate website or portal access where there is suspected misuse, security risk, fraudulent activity, unlawful conduct or a serious breach of these terms.

16. Changes to these terms

Updates

These terms may be updated when our services, website, technology or legal obligations change.

The latest version will be published on this page.

17. Governing law

Australian Capital Territory

These terms are intended to be governed by the laws applying in the Australian Capital Territory, Australia, subject to any mandatory laws that apply.