Our process
Our cleaning process, from enquiry to ongoing quality assurance.
A clear, structured process designed to understand each property, establish expectations and maintain reliable cleaning standards.
Every service plan is property-specific. The final scope, frequency, staffing, exclusions and response standards are confirmed through consultation, inspection and written agreement.
Every service plan is property-specific.
The final scope, frequency, staffing, exclusions and response standards are confirmed through consultation, inspection and written agreement.
01
01
Submit an enquiry
The process begins when a prospective client submits a quote request, phone enquiry, email enquiry or website enquiry.
- Name and contact information
- Business or organisation name
- Property type and suburb
- Required cleaning services
- Preferred cleaning frequency
- Current cleaning concerns
Stage outcome
The enquiry is recorded and a confirmation message is sent to the prospective client.
02
02
Initial consultation
We contact the client to understand the property, operating requirements and expected service outcomes.
- Property or venue type
- Areas requiring cleaning
- Opening and trading hours
- High-traffic periods
- Known service concerns
- Access and security requirements
- Preferred cleaning schedule
- Budget expectations
Stage outcome
The initial requirements are clarified and a site inspection is arranged where appropriate.
03
03
Site inspection
A representative inspects the property to understand its layout, condition and cleaning requirements.
- Property layout and floor types
- Entrances and public areas
- Bathrooms and amenities
- Offices and staff areas
- External areas
- High-priority locations
- Hazards and access restrictions
- Required labour and equipment
Stage outcome
The inspection findings are used to prepare an accurate cleaning scope and quote.
04
04
Scope and cleaning plan
A tailored service plan is prepared using the information collected during consultation and inspection.
- Venue-specific cleaning checklist
- Required task frequencies
- Assigned responsibilities
- Expected completion times
- Inspection points
- Reporting requirements
- Special instructions
- Agreed exclusions
Stage outcome
The client receives a cleaning plan designed around the property’s actual requirements.
05
05
Quote and agreement
A written quote is provided showing the proposed service scope, pricing and commercial terms.
- Included cleaning services
- Service frequency
- Labour hours
- Consumables arrangements
- Additional service rates
- GST status
- Payment terms
- Variation and cancellation processes
Stage outcome
Once accepted, the service agreement and onboarding process can begin.
06
06
Client onboarding
The practical arrangements required to begin the cleaning service are confirmed.
- Contract confirmation
- Client portal account creation
- Property and contact setup
- Access and key arrangements
- Security procedures
- Staff allocation
- Communication contacts
- Escalation procedures
Stage outcome
The client, property and cleaning team are prepared for service commencement.
07
07
Initial clean or baseline service
Where required, an initial deep clean may be completed before regular scheduled cleaning begins.
- Previously overlooked areas
- Accumulated dirt and grime
- Bathrooms and amenities
- Entrances and public areas
- High-priority client concerns
- Photographic records where appropriate
- Baseline quality inspection
- Final adjustments to checklists
Stage outcome
The property begins the ongoing service from an agreed cleanliness baseline.
08
08
Regular cleaning service
Cleaning staff complete the agreed tasks using the property-specific checklist and schedule.
- Complete scheduled cleaning duties
- Record completed tasks
- Report inaccessible areas
- Report damage or hazards
- Identify supply shortages
- Record maintenance concerns
- Upload photographs where required
- Complete shift sign-off
Stage outcome
Daily or scheduled cleaning activity is documented and completed according to the agreed scope.
09
09
Quality assurance
Quality-control processes are used to monitor cleaning standards and identify areas requiring improvement.
- Staff checklist sign-off
- Supervisor inspections
- Periodic venue audits
- Client feedback
- Photographic evidence
- Complaint tracking
- Corrective-action plans
- Review of recurring deficiencies
Stage outcome
Cleaning standards are monitored and service issues can be addressed through a structured process.
10
10
Ongoing client support
Existing clients can report issues, request additional cleaning and track service tickets.
- Submit service tickets
- Report missed areas
- Upload supporting photographs
- Request additional cleaning
- Track ticket status
- Review previous requests
- Receive status updates
- Reopen unresolved tickets
Stage outcome
Clients have a clear support pathway when cleaning concerns or additional needs arise.
11
11
Service review
The cleaning arrangement is reviewed periodically to ensure it continues to meet the client’s needs.
- Cleaning quality
- Ticket and complaint history
- Recurring service issues
- Scope changes
- Cleaning frequency
- Staffing requirements
- Seasonal needs
- Event requirements
Stage outcome
The cleaning plan can be adjusted as the property, schedule or client priorities change.
Start the process
Tell us about your property and cleaning requirements.
We will review your enquiry, discuss your needs and arrange a site inspection where appropriate.