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Our process
A clear, structured process designed to understand each property, establish expectations and maintain reliable cleaning standards.
How it works
Our process is designed to reduce misunderstandings, clarify service expectations and ensure each cleaning program reflects how the client’s property actually operates.
The final scope, frequency, staffing, exclusions and response standards are confirmed through consultation, inspection and written agreement.
The process begins when a prospective client submits a quote request, phone enquiry, email enquiry or website enquiry.
Stage outcome
The enquiry is recorded and a confirmation message is sent to the prospective client.
We contact the client to understand the property, operating requirements and expected service outcomes.
Stage outcome
The initial requirements are clarified and a site inspection is arranged where appropriate.
A representative inspects the property to understand its layout, condition and cleaning requirements.
Stage outcome
The inspection findings are used to prepare an accurate cleaning scope and quote.
A tailored service plan is prepared using the information collected during consultation and inspection.
Stage outcome
The client receives a cleaning plan designed around the property’s actual requirements.
A written quote is provided showing the proposed service scope, pricing and commercial terms.
Stage outcome
Once accepted, the service agreement and onboarding process can begin.
The practical arrangements required to begin the cleaning service are confirmed.
Stage outcome
The client, property and cleaning team are prepared for service commencement.
Where required, an initial deep clean may be completed before regular scheduled cleaning begins.
Stage outcome
The property begins the ongoing service from an agreed cleanliness baseline.
Cleaning staff complete the agreed tasks using the property-specific checklist and schedule.
Stage outcome
Daily or scheduled cleaning activity is documented and completed according to the agreed scope.
Quality-control processes are used to monitor cleaning standards and identify areas requiring improvement.
Stage outcome
Cleaning standards are monitored and service issues can be addressed through a structured process.
Existing clients can report issues, request additional cleaning and track service tickets.
Stage outcome
Clients have a clear support pathway when cleaning concerns or additional needs arise.
The cleaning arrangement is reviewed periodically to ensure it continues to meet the client’s needs.
Stage outcome
The cleaning plan can be adjusted as the property, schedule or client priorities change.
Start the process
We will review your enquiry, discuss your needs and arrange a site inspection where appropriate.